Speaking-Fragenkatalog zur CCST-IT-Support-Prüfung: Grundlagen, Troubleshooting, Hardware, Betriebssysteme, Netzwerktechnik, Sicherheit und Szenarien.
670 Fragen1.1 Role of an IT Support Technician
2.1 Basic Troubleshooting
2.2 Troubleshooting Process
3.1 Computer Components
3.2 Motherboard and Expansion
4.1 Storage Technologies
4.2 Storage Troubleshooting
5.1 Operating System Fundamentals
6.1 Windows Fundamentals
6.2 Windows Troubleshooting
7.1 Linux Basics
7.2 Linux Commands
8.1 Files and Directories
8.2 Windows File Systems
9.1 User Accounts
10.1 Network Basics
10.2 IP Addressing
11.1 Connectivity Problems
12.1 Basic Devices
13.1 Internet Services
13.2 Cloud Computing
14.1 Printers
14.2 Peripherals
15.1 Smartphones and Tablets
16.1 Applications
17.1 Device Drivers
18.1 Performance Troubleshooting
19.1 Preventive Maintenance
20.1 Backup Fundamentals
21.1 Virtual Machines
22.1 Remote Access
23.1 Basic Security
24.1 Hardware Protection
25.1 Protecting Data
26.1 Windows Commands
27.1 IT Documentation
28.1 Working with Users
Scenario 1 — Computer Does Not Start
Scenario 2 — Slow Computer
Scenario 3 — No Internet
Scenario 4 — Printer Problem
Scenario 5 — Windows Login Problem
Scenario A
“A user says: "My computer is slow, I cannot access the Internet, and some applications are crashing."”
Scenario B
“A new employee has received a laptop but cannot access company resources.”
Scenario C
“A user accidentally deleted an important file.”
Scenario D
“A laptop was stolen from an employee.”
Scenario E
“A user's computer shows a message demanding payment after files become inaccessible.”
31. Comparison Questions
32. "Explain It in Your Own Words"
33. Final Mock Interview